Can I smoke/ vape onsite?

We are currently not operating time slots or pre-booked dates for tickets. Tickets are valid for 30 days from the date of purchase. Parking is on a first come, first served basis.

Proof of disability can include a Blue Badge, Access Card or similar, DWP letter (i.e PIP, DLA), statement of special educational needs from a LEA, or a letter from a medical professional on NHS headed paper stating carer required.

Child tickets start from 3 years old.

Yes. Children are £11.50 and includes 1 free adult carer when a valid pass is shown at the admissions entrance.

There is no feeding the animals at our park, unless on a keeper experience. You can find out more information on our Keeper Experiences here.

Parking is free for all visitors to the park or cafe.

Please note that will welcome both registered assistance and service dogs to the park , however some areas with free roaming animals are restricted.

In order to make your visit enjoyable with us please ensure you have the following:

Proof of training or registration with approved body for the service your dog provides.

Please make sure you dog wears a clear hi-vis jacket or body harness to show our other guests that your dog is at work, and not a pet.

Please have your dog on a short lead, or harness- not an extendable lead.

Please make sure you have up to date and complete worming and vaccination cards available to view on admission- this is for the bio-security and welfare of our animals.

Please ensure you speak to one of our trained staff to make sure you and your dogs’ visit with us is pleasant and stress free- please remember we have both predator and prey species within the park as well as free roaming animals.

We are very sorry but we are unable to allow ESA's or other pet animals onto our site.

For the welfare of free roaming wallabies and deer, dogs are not allowed to walk through Wallaby Wood or the Deer Encounter.

Yes, we can take cash or card.  Please note there is no cash machine on site. 

Yes, there are baby changing facilities at the entrance.

A person must be over 16 years of age to visit without a supervising adult.

On average people spend between 2½ to 5 hours visiting our park.

Yes you are welcome to bring a picnic to eat in one of our many designated areas.

Of course! Once you have your receipt you are free to leave and enter as you please throughout the day.

We recommend you come prepared with sun cream, sun hat and closed-toe shoes on hot days. Wellies, waterproofs and umbrella on wet days!

Unfortunately we do not have wheelchairs to rent out.

Yes, we have light bites, pasties, sausage rolls and sandwiches available in our cafe and ice creams in our Ice cream hut in the park.

Yes! Please click here for all travel advice

We have toilets at the entrance to the park and midway through.

No, scooters, bikes, roller skates, shoes with wheels and similar push-alongs are not permitted in the park.

No, we lock our gates at 5:30pm.

Yes! Children with a Blue Peter Badge can visit free of charge - 1 Blue Peter badge per paying adult.

To gain free entry, each child must have a Blue Peter badge, a valid Blue Peter badge ID card and be accompanied by a full paying or concessionary adult.

If a disabled badge holder is accompanied by a registered carer, both can gain free entry. Carers must bring supporting documents.

I'm sorry, but we do not offer discount to NHS or Blue light card holders.

Yes, our cafe team will be happy to show you where you can refill your water.