Please note; We have some very exciting renovations and construction works taking place! This may cause one or two species to be off show, please check our animal page for up to date information.

Where are the toilets?

There are toilets located at the entrance to the park, by the restaurant. Please note there are 2 toilets located halfway around in the large playground however we recommend all children use the main toilets before entry to avoid lengthy queues for 2 cubicles.

Related FAQs

Generally school groups arrive between 10-10.30 a.m. and leave between 2-2.30 p.m. These timings are flexible.

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If you have booked the guided option, your group will be allocated our Education Room for the visit, and the children may eat packed lunches there. For the unguided option, there is a picnic area the children can use on fine days, or alternatively they may eat lunch in the onsite Forest kitchen restaurant.

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You can pay on the day or we can invoice after your visit.

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This depends on the tour option you choose. For the Guided option, a guide will be with you for the duration of the visit, except at lunch time. The unguided option is self-guided. Please note that our friendly and knowledgeable keepers are also on hand around the park to answer your questions.

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Yes on a guided visit the guide leads the tour and classroom sessions but the teachers are ultimately responsible for the children.

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